10/1/2018 eHealthCare System Password Change

Starting Monday, October 15, 2018,, , all eHealthCare system users will be prompted to change their password every 90 days. Please follow the instructions below:

1. User Name: Log-in user name will stay the same
2. Password: User will be prompted to create a new password every 90 days
3. New password format must:
• Be at least eight characters long
• Have at least one uppercase letter and one lowercase letter
• Have at least one number
• Have at least one of the following special characters =~!@#$%^&*()+
• No spaces
4. New password SHOULD NOT be:
• A derivative of your username
• An old password or recent password used within a year

03/26/2018 We are moving

Effective April 16, 2018, HealthSmart Management Services Organization, Inc. will be relocating our offices to the following location. Our new Corporate Office address is:

5785 Corporate Avenue
Cypress, CA 90630-4726
Main Telephone #:(714) 947-8600
Administrative Fax #: (714) 947-8702

PLEASE NOTE: OUR PHONE, FAX AND P.O. BOXES REMAIN THE SAME.

Please send all correspondence and claims to the following P.O. Boxes accordingly:

Administration:  P.O. Box 6300                        Claims: P.O. Box 6301
                           Cypress, CA 90630-0063                      Cypress, CA 90630-0018

02/21/2018: National Drug Codes (NDC) to Become a Requirement by CMS

Effective with dates of service January 1, 2018 and after, any drug(s) administratered in an office by an individual physician or other qualified healthcare professional or administered in an outpatient facility setting will need to be submitted with a National Drug Code (NDC). The NDC will need to appear on either the CMS-1500 and UB-04 paper claim format or the 837P and 837I electronic claim format. The NDC number must be 11 digits in length, accompanied by the basis of measurement (UN, ML, ME, etc.) and the NDC drug units.

11/03/2017: Electronic Notification of Approved Referral Authorizations

We are proud to announce that HealthSmartMSO will now notify you of Approved Authorizations electronically on your Home Screen. After you log in you will see a list of Alerts. Simply click on the alert for notification of the approved authorization. If you would like to view the actual authorization you can click on the "open authorization" link in the message. Once on the authorization screen you can print or view the authorization letters by clicking the "Attachment" button.

We plan to stop auto-faxing our Authorization letters to Providers with Portal Access effective 11/30/2017. Letters for Denials, Modifications, and Additional Information will continue to be faxed.

Thank you, HealthSmartMSO.